Why do conflicts escalate even when no one intends them to? Drawing on criminology, psychology, and behavioral science, this presentation explores the hidden dynamics of trauma, stress, and human behavior that lie just beneath the surface of everyday interactions. You'll gain insight into how unresolved emotional experiences shape individuals, families, and entire communities, and discover practical approaches to resilience, communication, and de-escalation. Susan Magestro brings more than 40 years of experience working with youth, families, schools, law enforcement, and crisis situations, making this a class that is as thought-provoking as it is immediately useful.
